Just when you start to get excited about the prospect of moving into your own home there is always someone to dampen your enthusiasm. In my case this time it is Barclays Bank.
Our offer has been accepted; the proposed completion is the end of next week; Moneycorp have grabbed and secured the money at the best exchange rate they could get but Barclays will only let me transfer it at £10,000 per working day!
If you call into a branch in the UK they can transfer it all they say. Well Barclays you have my new address. I am in Mallorca!
Well you can try paying £30,000 on a debit card plus £10,000 online per day. But the Fraud Department may block it and then you will need to phone them. After a couple of times they will probably let the money through!
How pathetic and that is going to go down well with Moneycorp!
It is for your own protection they say. Well I am giving you authority to do this. Sorry there is no-one in Barclays you can talk to to do that.
But surely I can pre-warn someone that I wish to transfer this money. Sorry no. You have to wait until the money is refused and then call them and then reissue the debit card payment again.
Just who does this money belong to? I was under the impression that it was mine.
Why can’t I speak to someone in authority instead of a computer generated programme or a call centre telephone banking assistant who has no authority whatsoever?
Here in Spain I have the mobile phone number and email address of my personal banker. Here they address me by my first name and I do likewise with them. At one time in the UK you used to be able to contact your bank manager, now you speak to a call centre.
When I get my lump sum from my pension I was considering putting it in a long term savings account in Barclays in the UK. Now I will keep it well away from them.
Customer satisfaction – not with Barclays.